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FAQ
FAQ
Find answers to common questions about product specifications, warranty, installation, and after-sales service.
F.A.Q
General Info
Yes, PT. Aiwa Indonesia Official is the sole authorized distributor. All products are guaranteed 100% original, new, and come with an official warranty valid throughout Indonesia.
You can buy online via our Tokopedia and Shopee Mall. For offline experience, visit authorized dealers (Electronic City, Hartono, etc). Check locations in the Find Store menu.
F.A.Q
Warranty & Service
Standard warranty is 1 Year for Service & Spare parts. For LED TVs, panel warranty can be up to 3 years (depending on model). Please keep your warranty card and purchase receipt.
F.A.Q
Product Usage
1. Turn on both speakers.
2. Press and hold TWS button on one speaker for 3 seconds until it beeps.
3. Search for device name on your phone Bluetooth menu and connect.
2. Press and hold TWS button on one speaker for 3 seconds until it beeps.
3. Search for device name on your phone Bluetooth menu and connect.
F.A.Q
Partnership
You must have an active physical or online store, Tax ID, and Business License. Please send your company profile via Contact Us page with subject "Sales & Partnership".